1. PLACING AN ORDER
There are two ways to place your order:
- online, 24 hours a day, 7 days a week on our website sognante.gr.
- by email to:
We always confirm orders via email or telephone . You can cancel your order within 24 hours via an electronic message to : .
2. PAYMENT METHOD
SOGNANTE offers you two ways of payment:
1.by online payment
2. by bank transfer to PIRAEUS BANK :
Acc. No. ΙΒΑΝ: GR 6201726100005610090464770
Or to ALPHA BANK :
Name: VARAKIS IOANNIS
Acc. No. IBAN : GR 5501403100310002786017098
BIC : CRBAGRAA
3. by pay on delivery
If you wish to choose payment through bank transfer, price should be credited on our account within 2 days from placement of your order. Upon expiry of the above time-limit, orders will be cancelled. As soon as the wire-transfer reaches SOGNANTE we immediately inform the customer via e-mail on the delivery of his/her order. Bank charges on the transfer will burden the customer.
3. RIGHT TO CANCEL
If a customer is not satisfied with his/her purchase he/she is entitled to return the item within 7 calendar days from the date of delivery of the order. Within this period the customer may return the item and opt for an exchange with another size of the same product. In order to retain the above rights the customer must always keep the receipt along with the item purchased. In case of exchange the customer will not bear additional charges other than delivery expenses. In the case where the customer receives the item from SOGNANTE and returns the item himself, he will not be burdened with delivery expenses. We accept only items which have not been used, have been returned in their original packaging and have been found in perfect condition to the satisfaction of SOGNANTE. In all of the above cases product returns are the responsibility of the customer and product exchange apply only to size changes and not product changes.. SOGNANTE has the right to refuse to serve customers, who abuse the rights to cancel orders.
Products bought on sognante.gr website are shipped throughout Greece. Your order will be dispatched to the address you indicate to us when placing your order. The goods will be shipped by express delivery and will reach you in1-4 days (only business days included). Delivery charges depend on the region you have selected. Delivery times mentioned on the website are indicative only and may be varied.
SOGNANTE will inform the customer on the exact date of dispatch. What should the customer check when his/her item reaches them:
The packaging is intact. Intact packaging means that the item you have received has not sustained any damage.
You should not accept delivery if the packaging is not intact. Once you accept delivery and sign the delivery receipt, you acknowledge that the work of art you have received is intact.
That the product corresponds to your order and if not indicate the fault on the same day or at the latest one business day after receiving your order. Any request made outside this time limit will not be accepted and will discharge SOGNANTE from any liability towards the customer.
Prices on the website of SOGNANTE are in Euro and include the according VAT.
The customer undertakes the delivery costs which appear while the order is being placed and are invoiced on completion of the order and added to the price of the items selected.
6. SHIPPING ABROAD
Shipping abroad is handled by ACS Courier or DHL. Charges differ according to the destination country, size and weight of the package.The goods will be shipped by express delivery and will reach you in5-15 days (only business days included).
SOGNANTE will inform you for the delivery abroad within 48 from your order confirmation. Delivery costs are covered by the client.